Each System shall adopt a program of coordinated reference service support to the members of the system that conforms to the following principles:
(a) The Program makes a discernible difference to the service provided to the user when he or she asks the library for help.
(b) The program incorporates services that are specific to the needs of the underserve .
(c) The program is designed to provide evidence of benefit that will be understandable to local users, library staffs, and state officials.
Education Code 18724
Education Code 18741
(Amended by Register 83, No. 33.)