(a) Service specifications and performance objectives for the improvement of reference service to the underserved component which are specific to each System shall be adopted by each System. Each System shall, using information provided by its member libraries:
(1) Assess the reference needs of, and the reference service to the underserved now being provided by the System's member libraries, then
(2) Identify the underserved population and those reference Program areas where improvement can make a significant difference in the quality or quantity of reference service, and determine which reference program areas can be improved by use of available resources, then
(3) Evaluate which of those remaining areas would offer the greatest improvement in reference service to the underserved, then finally,
(4) Adopt service specifications and performance objectives to accomplish the improved reference service, which shall be subject to the approval by the Chief Executive Officer on behalf of the State Board.
(b) Evidence of benefit. In designing its component to improve reference service to the underserved, each System shall provide for evidence of benefit that can be gathered without unreasonably burdening the System and its members.
(c) Determination of "Fair and Equitable". Each System shall provide an identified amount from within its CLSA Reference allowance for its improvement of reference service to the underserved component. This budget, when accompanied by approved service specifications and performance objectives as described in Section 20156(a) above, shall be considered as the "fair and equitable" portion of its reference allowance, required by Education Code, Section 18741 (b).
Education Code 18724.
Education Code 18710(s)
Education Code 18741
(Amended by Register 83, No. 33.)